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====== CareFree (Hosted) Password Expiry ======

This training guide is specifically for users where their CareFree system is hosted and their password has expired.

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**Please note that all users __must__ log into IGC using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]] __not__ the RDP connection when their password has expired**
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If the RDP icon has been used, when the password expires the following error will appear:

{{ :wiki:2018-10-04_12h51_30.png?400 |}}

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**Before ringing the support desk please attempt to log in using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]] as there is a possibility that the password has expired**
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====== When Your Password has Expired ======


1. Log in using the [[https://hosted.carefreeapp.co.uk/RDWeb|IGC Login URL]]. A message indicating that your password has expired may appear as shown in the example below:

{{ :wiki:2018-10-04_11h59_3622.png?450 |}}

2. Click on the hyperlink in the message to change the password

3. Enter your current password in the **Current Password** field

4. Enter your new password in the **New Password** and **Confirm New Password** fields

{{ :wiki:2018-10-04_12h35_31.png?350 |}}

5. Click **Submit**\\

6. A message will appear stating the password has been successfully changed

{{ :wiki:2018-10-04_14h10_22.png |}}

7. Click **OK**

8. You will be re-directed back to the IGC login screen where you can log in using your new password

{{ :wiki:2018-10-04_14h13_11.png?400 |}}

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**If the browser has remembered the previous password please ensure this is changed to the new password**
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**To see how to log into CareFree (hosted) please see the page [[igc_login|Logging into CareFree (Hosted)]]**
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