CareFree Knowledge Base

This guide is to help those who have received notification that your CareFree database is being upgraded to the latest version. Each new version of CareFree brings a variety of new features and fixes, details of which can be found in the latest changes.

Most of the upgrade will happen in the background on the date assigned to you, however there are some things you can do to get ready and be prepared.

From version 5.6, alongside a new user interface, CareFree requires users to have a suitably complex password for security reasons. This means that all passwords now need to meet the following criteria

• Be at least 8 characters long, of which
• at least 1 is an uppercase character
• at least 1 is a lowercase character
• At least 1 is a special character (E.g. £,$,%,&)
• At least 1 is a number

If your current CareFree password does not meet the requirements, you will be asked to change your password when you next log in. However, for ease, we recommend updating this in advance.

To change your own password, you need to do the following:

1. Go to Tools

2. Click Change password

In version 5.5.7

In version 5.6+

3. Users must enter their Old Password to begin with

4. Users must then enter a New Password and confirm the new password

5. Click Change once completed

By default, usernames in CareFree are the first name of the user but this can be different. Before your database is updated, you should check that all users know what their username is. Users that are logged in can do this from seeing which name is the bottom left of any CareFree screen.

Alternatively, administrators can see all see which usernames are on the system by doing the following:

1. Go to the Tools menu at the top of the screen

2. Go to Maintain Users

3. Click Users

In version 5.5.7

In version 5.6+

4. A list of users is displayed on the left.